Privacy Policy
We are committed to ensuring that your professional and personal information is protected and not misused.
In this document we explain who is responsible for the processing, for what purpose your personal information will be treated, the legitimacy of the treatment, how we collect it, because we collect it, how we use it, the rights that assist you and are also explain the processes we have implemented to protect your privacy.
By providing us with your personal information and using our website, we understand that you have read and understood the terms related to the personal data protection information set forth. Dovedreams assumes the responsibility of complying with the national and European legislation in force in matters of data protection, and aims to treat your data in a lawful, fair and transparent manner.
SCOPE OF APPLICATION
This document applies to the Dovedreams.pt website.
CONSIDERATIONS TO BE INTO ACCOUNT
Who is the responsible for the purpose of the treatment?
The definition of data controller is described in the General Data Protection Regulation and is as follows:
“RESPONSIBLE FOR TREATMENT” OR “RESPONSIBLE”
The natural or legal person, authority, service or other body which, alone or jointly with others, determines the purposes and means of the processing.
If you have any questions, comments or concerns, or if you want to make any suggestions about how we use personal information, you can send an email to the Dovedreams Protection Officer at the e-mail address apoiocliente-dovedreams.pt
INFORMATION ABOUT DOVEDREAMS
Innovation is one of Dovedreams’ brands. We constantly introduce innovations in areas as diverse as technology adapted to sexual health, accessories to improve the quality of people’s sexual life, Fashion, food supplements and sex culture.
Company name Dovedreams by Fernando Manuel de Oliveira Lopes
Headquarters: Largo 5 de Outubro, 80 3880-062 Ovar Portugal
E-mail: info?dovedreams.pt
Phone: 914168734 (National Called)
NIF: 143296205
Website: www.dovedreams.pt
Why PURPOSE WE COLLECT YOUR PERSONAL OR PROFESSIONAL INFORMATION?
The main reason we collect your personal information is to facilitate and improve the service you, as a customer, expect from us.
We collect your personal information to manage your purchases, orders or orders that you make us through our website or applications, by telephone or in paper form.
Below we include the main purposes that we identified in Dovedreams:
Compliance with legal obligations, including, without limitation, Law No. 58/2020, of 31 August on the Prevention of Money Laundering.
Management of the contracting of products or services offered by Dovedreams, including distance selling and shipping and return management.
Create and manage a personal account with a single registration to be used in the purchase of products and services offered on the Dovedreams website
Channel requests for information, suggestions and complaints from clients for management and resolution.
Research to improve our services.
Quality ratings of our products.
Market studies and commercial prospecting, reports on consumption habits, statistical data and market trends, with the aim of offering you products and services that may be of interest to you.
Keep you informed about our products, offers, latest opportunities, etc. The channels we usually use are: email, postal mail, telephone, SMS, but only if you give us your consent.
Capture images of people for security reasons and assist in the emergency plans and evacuation of buildings at the Dovedreams premises.
Management of personnel selection.
HOW WE COLLECT INFORMATION ABOUT YOU?
We collect personal information about you by different means, in some cases you will contact us to share your personal information, and in other cases we collect your personal data through other means. Below we will explain the different ways in which we collect personal information about you and some examples of how we use this information.
INFORMATION YOU PROVIDE US
We collect personal information that you provide to us through the Dovedreams website email, mobile phone, when you hire a service, when you fill out a form, or others. In any case, at the time of collection the controller, its purpose, the recipients of the information, as well as the way of exercising the rights conferred by the data protection legislation in force will be informed.
For example: you may provide us with information when contacting our customer service, placing a professional purchase order, registering on our website, updating your preferences and account information, completing a questionnaire, etc.
Generally, the personal information you provide to us is: first and last name, address, RG, date of birth, email, contact phone number and payment information. In 100% of the cases, data on personal and professional characteristics, commercial information, social or business circumstances are collected.
If you have never requested the sending of commercial communications, you can subscribe to the various newsletters that we offer you or by sending us an email to info.dovedreams.pt
INFORMATION WE COLLECT OF ITS VISITS OUR WEBSITE
We collect and store limited personal information and anonymous aggregate statistics of all users who visit our website, whether you actively provide us with that information or are simply browsing our website. The information we collect includes the IP (Internet Protocol) address of the device you are using, the browser program you use, your operating system, the date and time of access, the Internet address of the website through which you access our websites, and also information about how you use our websites.
We use this information to know the loading time of our website, how they are used, the number of visits to the different sections and the type of information that most attracts professionals. It also helps to identify if the site is working properly, and if we detect failures or errors of operation, resolve them and improve the performance of our sites in order to provide a better service to all users.
This information is collected through cookies. For more information, please refer to the cookies policy that can be found on each of the Dovedreams websites:
SOCIAL NETWORKS
The use of social networks is increasingly frequent and in this sense Dovedreams is present in most of them, being another way to contact him.
The information we collect through social networks sometimes includes personal information that is available online and to the public. We always ensure that all information we use is correctly attributed to your source or anonymized.
These social networks probably have their own privacy policies, which will explain how they use and share your personal information. We recommend that you carefully review their privacy policies before using these social networks to be sure that you are satisfied with how your personal information is collected and shared.
What is the legislation for the treatment of personal information?
To process your personal information, we rely on the legitimacy for various reasons:
For the performance of a contract and/or business relationship.
To comply with various legal obligations.
For a legitimate interest, for example, for security reasons, fraud prevention, to improve our services and products through market research, or to manage orders, questions or possible claims that may arise.
With your consent, for example, to send you personalized offers from Dovedreams.
To who can we communicate their personal information?
If you have given us your consent, the information you provide to us will be communicated to Dreamlove, to process for the purposes described above. Not all of the purposes described imply a data transfer.
In some cases, it is necessary that we communicate to third parties the information you have provided to us to provide you with the requested service, for example, logistics, transportation and delivery services.
Likewise, there are companies that provide us with other types of services such as: information technology (storage and information processing), security services, financial services, audit services, etc.
These third parties only have access to the personal information they need to perform those services. They are required to maintain the confidentiality of your personal information and may not use it in any way other than the one we request.
In all cases, Dovedreams assumes responsibility for the personal information you provide to us and we ask the companies with whom we share your personal information that applies the same degree of information protection as us.
Likewise, your personal information will be available to the public administrations, Judges and Courts, to meet possible responsibilities arising from the processing.
LINKS FOR THIRD PARTY SITES
If we provide links to websites that are not operated or controlled by Dovedreams, you will promptly be informed that Dovedreams has no control over these sites, nor is it responsible for their content, nor does it have control over how they are made in which third parties collect and use your personal information and are not responsible or make any representations about third party sites.
These sites probably have their own privacy policies, which will explain how they use and share your personal information. We encourage you to review carefully the privacy policies before using these websites to be sure that you are satisfied with how your personal information is collected and shared.
How much time we hold your personal information?
We only store your personal or professional information to the extent that we need it in order to be able to use it according to the purpose for which it was collected and in accordance with the legal basis for its processing in accordance with applicable law. We will keep your personal data as long as there is a contractual and / or commercial relationship with you, or as long as you do not exercise your right of deletion and / or limitation of the processing of your data.
In these cases, we will keep the information duly blocked, without giving it any use, as long as it is necessary for the exercise or defense of claims or some type of judicial, legal or contractual liability may arise from your treatment, which must be met and for which recovery is necessary.
How can you exerve your rights?
The data protection regulations allow you to exercise with the controller your rights of access, rectification, opposition, erasure, limitation of processing, portability and not be subject to individual decisions.
These rights are characterized by the following:
Your exercise is free
If the requests are manifestly unfounded or excessive (e.g. repetitive), the controller may:
- Charge a fee in proportion to the administrative costs incurred.
- Refusing to act.
The controller is obliged to inform you of the means to exercise these rights. These means must be accessible and this right cannot be denied by the mere fact of choosing another medium.
If the request is submitted electronically, the information will be provided by these means whenever possible, unless the interested party requests.
If the controller does not process the request, it shall inform, within a maximum of one month, the reasons for its failure to omission and the possibility of claiming it with a Supervisory Authority.
You can exercise your rights directly or through your legal representative.
It is possible that the person responsible will comply with his request on behalf of the controller, if both have established it in the contract or legal act that binds them.
RIGHT OF ACCESS
The right of access allows you to contact the controller to know whether or not your personal data is being processed.
The Right of Rescriptification
The right to rectification allows you to obtain the rectification of your personal data that are inaccurately, without undue delay, by the controller.
Taking into account the purposes of the processing, you have the right to complete incomplete personal data, including through an additional statement.
In your request you must indicate to which data it refers and the correction that should be made. In addition, when necessary, you must accompany your request with documentation that justifies the inaccuracy or incompleteness of your data.
The Right to Opposition
The right of opposition, as the name implies, means that it can object to the processing of personal data by the controller in the following cases:
When they are processed on the basis of a mission of public interest or legitimate interest, including profiling.
When the purpose of the processing is direct marketing, including also such profile.
The Right of Exclusion
The right of deletion may be exercised before the responsible, requesting the removal of your personal data when any of the following circumstances occur:
If your personal data is no longer necessary in relation to the purposes for which it was collected or otherwise processed.
If the processing of your personal data has been based on the consent you have given to the controller, and you remove it, provided that such processing is not based on another cause that legitimizes it.
The processing of the controller was based on the legitimate interest or on the fulfillment of a mission of public interest, and no other reasons that legitimized the processing of their data.
For your personal data to be the subject of direct marketing, including the definition of profiles related to such marketing.
If your personal data has been processed unlawfully.
However, this right is not unlimited, so it may be feasible not to proceed with the elimination when the treatment is necessary for the exercise of freedom of expression and information, for the performance of a legal obligation, for the performance of a mission carried out in the public interest or in the exercise of public powers conferred on the responsible, for reasons of public interest, in the field of public health, for the purposes of archiving of public interest, for the purposes of scientific or historical research or for statistical purposes, or for the formulation of the exercise of the public.
The controller will be obliged to block the data when it is rectified or erased.
The blocking of data consists in the identification and reservation of the same, adopting technical and organizational measures, to prevent their treatment, including their visualization, except for the provision of data to judges and courts, the Public Prosecutor’s Office or the Public Administrations of Competent, in particular to the data protection authorities, to demand possible liabilities arising from the treatment and only for the limitation period of the same.
After this period, the data must be destroyed.
RIGHT TO LIMITATION OF TREATMENT
This new right consists in obtaining the limitation of the processing of your data carried out by the responsible, although its exercise has two aspects:
You can request the suspension of the processing of your data:
When you contest the veracity of your personal data, for a period that allows the controller to verify them.
When you have objected to the processing of your personal data that the controller carries out on the basis of a legitimate interest or mission of public interest, while the controller checks whether these reasons prevail over yours.
Ask the person responsible for the preservation of your data:
When the processing is unlawful and you have objected to the deletion of your data and instead request the limitation of its use.
When the controller no longer needs the personal data for the purposes of the processing, but the interested party needs them for the formulation, exercise or defense of complaints.
Right to the activity
The objective of this new law is to further strengthen the control of your personal data, so that when the processing is carried out by automated means, receives your personal data in a structured, commonly used, machine-readable and interoperable format, and may transmit it to another controller, provided that the processing is legitimized on the basis of consent or in the scope of the execution of a contract.
However, this right, by its very nature, cannot be applied where the processing is necessary for the fulfilment of the mission of public interest or the exercise of public powers conferred on the controller.
Where can you apply your rights?
In order to exercise its rights, Dovedreams makes available to you the following means:
Upon written and signed request addressed to Dovedreams, Largo 5 October, no 3A, 3rd, 3880-062 Ovar, and must attach a photocopy of the document proving the identity of the applicant.
Submission of the completed and signed form together with a photocopy and/or scanned copy of the document proving the identity of the applicant to the e-mail address info-dovedreams.pt
Through the Customer Service number 914168734
You may file a complaint with the National Data Protection Commission (CNPD) especially when you are not satisfied with the response to the exercise of your rights. For more details, you can consult the website. https://www.cnpd.pt.
How do we protect your personal information?
We are committed to protecting your personal information. We use appropriate technical and organizational measures to protect your personal information and privacy and we review these measures from time to time. We protect your personal information by using a combination of physical and computer or software security controls, including access controls that restrict and manage how your personal information and personal data is processed, managed and managed. We also ensure that our employees are properly trained to protect your personal information. Our procedures indicate that we may request proof of identity before we share your personal information with you.
Under our guarantee of security and confidentiality, we are particularly interested in offering you the highest level of security and protecting the confidentiality of the personal information you provide to us. Therefore, business transactions are carried out in a secure server environment under the SSL (Secure Socket Layer) protocol.
If at any time you have problems accessing any part of our site, it may be due to the model or version of your browser or the configuration of your options. If you need our help to find the solution or if you have any questions about the operation of our shopping system, please call us at 914168734. We will be happy to help you.
The Internet is a means that allows you to conduct business transactions over the network. Therefore, one of the main concerns of users who use the Internet is the security of data on the network.
An Electronic Commerce transaction means the entire process of entering into a commercial agreement, including contact between both parties: client and company. The aspects that every commercial transaction must serve must be:
- Authentication that guarantees us the legal or physical personality with which we communicate.
- Integrity, i.e., the content of communication between both parties cannot be modified.
We are particularly concerned about the security and ensuring the confidentiality of the data provided by you.
Are the data of memoctors linked?
Dovedreams is intended for the public only. For this reason, our access control to our website is limited only to over 18 years of age.
If we discover that we have obtained personal information from a minor by mistake, we will delete that information as soon as possible.
WHAT ACCURACTIONS SHOULD BE TAKEN INTO ACCOUNT?
These are some of the care we advise our clients to take:
- Do not provide anyone with username or password.
- Do not write in easily accessible locations: computer, calendar, etc.
- Always use our SSL security system.
- Always disconnect the browser session after accessing a security area or having entered the username or password in the system.
- Modifications to this data protection information
- We will review and update the data protection information whenever there are changes in the legislation or any of the procedures for the processing of your personal data.
TRANSFER OF INFORMATION FOR ENTITIES ASSOCIATED OF DOVEDREAMS
Any information you share with Dovedreams may not be shared or transferred to any entity regardless of where you are located, for the purpose of providing services to you and improving the Dovedreams website.
This data protection information was last revised and updated for the last time in June 2024.