Terms and Conditions
LEGAL NOTICE
CONDITIONS GOING THE ORDER AND BUY OF PRODUCTS.
These General Conditions are intended to regulate the terms and conditions by which the online store Dovedreams, headquartered in Largo 5 de Outubro, no 3A, 3o, 3880-062 Ovar, individual name Fernando manuel de Oliveira Lopes NIF: 143296205, will be governed.
With the acceptance of these conditions the consumer assumes to have read them and accepts them, constituting the same the regime that governs the purchase and sale of the products online. The websites and other communication channels promoted and maintained by DoveDreams, by Fernando Manuel de Oliveira Lopes nif: 143296205, are intended for the marketing of goods and services to final consumers over the age of 18 years, contactable by telephone 914168734, and e-mail address dovedres-dovedfrereams.pt These conditions are governed by Decree-Law no 24/2014, of 14 February, and in addition to the sale of the goods. Law No. 67/98, of 26 October, transposes to the Portuguese legal order Directive 95/46/EC, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data. DoveDreams uses Cookies to improve your browsing experience. Cookies are small information files that your browser generates and are stored on your hard drive. The Customer expressly authorizes the use of cookies.br>Order, Purchase and Payment Scheme.br>With the completion of the order and with the subsequent payment order, the contract of purchase and sale of the products available in the online catalog is formalized. The characteristics of the products provided are in the catalogue available online. The total price of the products, VAT and other taxes or fees, transport costs, postal or delivery expenses or any other applicable charges, are in the online catalogue. The costs of sending the orders vary according to the order and add to this, being presented at the end of the order and before the payment of the same. As the expected delivery period that is also presented at the finalisation of the order before the payment of the products. For payment of orders you can choose one of the following ways, or those presented on the website: Credit Card: in a secure environment with SSL encryption at 128 bits; Payment of services/purchases through MbWay, ATM or Homebanking.
PRICE POLICY
The prices shown on the website are valid only for online purchases, and may be different from those presented in the physical store. Prices already include VAT at the lega rate.
Right of Free Resolution
Pursuant to Decree-Law No. 24/2014, of 14 February, the consumer has 14 days after receiving the good to proceed with the termination of the contract and the return of the property. For this purpose the consumer must communicate to DoveDreams the decision to terminate the contract by means of an unequivocal statement (e.g. letter sent by post, fax or e-mail, in the latter case to the e-mail address dovedrefrereams.pt or to use the attached form to these contractual conditions). The right of free resolution shall be exercised by sending the communication referred to in the preceding paragraph within 14 days. The consumer is solely responsible for proof that he exercised the right to free resolution within the legal period. The consumer must, within 14 days of the date on which he has communicated his decision to terminate the contract, return and deliver the goods to the store where they were purchased. In case of resolution, it is solely up to the consumer to bear the cost of returning the good. In case of termination of this contract, all payments made will be refunded, (with the exception of additional costs resulting from your choice of a shipping method other than the least expensive mode of normal shipping offered by us), without undue delay and in any case. DoveDreams may withhold the refund as long as the goods are not received or as long as the consumer does not provide irrefutable proof of the return of the property. Without prejudice to the withholding provided for in the preceding paragraph, the non-compliance with the obligation of reimbursement within 14 days from the date of receipt of the resolution, the return must be double, without prejudice to the right of the consumer to compensation for property and non-property damages. The consumer must keep the goods in such a way as to be able to return them under the appropriate conditions of use. The exercise of the right of free resolution is without prejudice to the consumer to inspect, with due care, the nature, characteristics and functioning of the good. The consumer shall be responsible for the depreciation of the property, if the manipulation carried out to inspect the nature, characteristics and operation of that good exceeds the manipulation which is usually admitted in the commercial establishments. With the exercise of the right of withdrawal, the price paid deducted from the amount corresponding to depreciation will be refunded to the consumer. If the depreciation is total there is no place for any refund.
Exclusion of the right of free resolution
There is no right to free termination of the contract in the following situations: – Supply of sealed goods not susceptible to return, for reasons of protection of health or hygiene when opened after delivery; – Supply of written audio or video recordings or sealed computer programs, to which the consumer has withdrawn the seal of guarantee of inviolability after delivery;
Legal guarantee
Pursuant to Decree-Law No. 67/2003, of 8 April, as amended by Decree-Law No. 84/2008, of 21 May, the products provided may benefit from the term of the 3-year guarantee of conformity with the date of its delivery to the customer.
Law Applicable and Forum
This contract is governed by Portuguese law and, for the resolution of any dispute, the forum of the District of Ovar is competent, with waiver of any other. In case of dispute, the consumer may resort to a Consumer Dispute Resolution Entity:
ARBITRATION CENTRES OF CONGREEMENT CONGREEMENT OF GENERAL COMPETENCE CONSETENCE | |
CNIACC – National Center for Information and Arbitration of Consumer Conflicts | Acting throughout the national territory in areas not covered by another arbitration centre of regional jurisdiction Faculty of Law of the New University of Lisbon Campus de Campolide, 1099-032 Lisbon Tel.: 213 847 484 – from 15.00h to 17.00h / 91 922 55 40 Fax:213 845 201 E-mail: cniacc-fd.unl.pt Web: https://www.arbitragemdeconsumo.org / https://www.facebook.com/cniacc |
Algarve Consumer Conflict Information, Measurement and Arbitration Centre | Contracts concluded in the Faro District Nest of Business Building, Estrada da Penha, 8005-131 Faro Tel.: 289 823 135 / Fax. 289 812 213 E-mail: cimaal-mail.telepac.pt / Web: www.consumidoronline.pt |
Centre for Concise Conflicts of Congesting of District of Coimbra | Contracts concluded in the municipalities of Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares and Miranda do Corvo Av. Fernão Magalhães, 240, 1st – 3000-172 COIMBRA Tel.: 239 821 690 /289 / Fax.: 239 821 690 |
Lisbon Consumer Conflicts Arbitration Centre | Contracts concluded in the Lisbon Metropolitan Area: Lisbon, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, Moita, Montijo, Odivelas, Odeira, Palmela, Seixal, Sesimbra, Setúbal, Sintra and Vila Franca de Xira. Rua dos Douradores, 116, 2o – 1100-207 LISBON Tel: +351 218 807 000 / Fax: +351 218 807 038 E-mail: juridic?centroarbitragemlisboa.pt / director-centroarbitragemlisboa.pt |
Madeira Consumer Dispute Arbitration Centre | Contracts concluded in the Autonomous Region of Madeira Rua da Figueira Preta, No. 10, 3rd floor – 9050-014 Funchal Tel.: 291 750 330 / Fax: 291 750 339 |
Consumer Information Center and Arbitration of Porto | Contracts concluded in the Metropolitan Area of Porto: Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia. Rua Damião de Góis, 31 – Loja 6 – 4050-225 Porto Tel.: 225 508 349/225 029 791 / Fax: 225 026 109 E-mail: cicap-mail.telepac.pt / web: www.cicap.pt |
Consumer Conflict Arbitration Center of Vale do Ave | Contracts concluded in the municipalities of Cabeceiras de Basto, Guimarães, Felgueiras, Fafe, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vieira do Minho and Vizela Rua Capitão Alfredo Guimarães, No. 1, 4800-019, Guimarães. Tel.: 253 422 410 / Fax: 253 422 411 E-mail: triave?gmail.com / Web: www.triave.pt |
Information, Mediation and Arbitration Centre (Arbitration Court of Consumption) | Contracts concluded in the municipalities of Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho, Vila Verde and Viana do Castelo. Rua D Afonso Henriques, no 1 (Ed Junta de Freguesia da Sé) 4700 – 030 BRAGA Tel: 253 617 604 / Fax: 253 617 605 E-mail: geral-ciab.pt Av Rocha Paris, no 103 (Virosa Building) 4900 – 394 VIANA DO CASTELO Tel: 258 809 335 / Fax: 258 809 389 E-mail: ciab.viana-cm-viana-castelo.pt/ Web: www.ciab.pt |
In case of consumer disputes in online, the consumer may resort to a “line” dispute resolution system (RLL), the ODR Platform (“online dispute resolution”), with jurisdiction to settle disputes relating to contractual obligations arising from sales contracts or online services. Access here the Electronic Platform for Alternative Dispute Resolution in the sales or online service contracts. For Complaints and Complaints – dovedreams?dovedreams.pt. . . More information in Consumer Portal www.consumidor.pt